What responsible lending means to us
Responsible lending isn't a slogan. It's how we design our products, decide who to lend to, and treat people who borrow from us. FlexPay is built around three principles: only lend what borrowers can comfortably repay, always disclose the total cost upfront, and help borrowers who run into trouble.
Only lending what you can afford
Every FlexPay loan application is evaluated against the borrower's income, existing debt, and overall financial picture. We do not lend to someone whose budget clearly cannot support the monthly payment, even if a legal maximum would permit it.
Specifically, we look at:
- Debt-to-income ratio — how much of your income already goes to debt payments
- Payment shock — how much the new payment adds to your monthly obligations
- Cash flow patterns — evidence of stable income relative to spending
- Credit history — recent behavior on other credit lines
Clear costs, no surprises
Before you accept a FlexPay loan, you see the exact APR, monthly payment, payoff date, total interest, and total repayment amount. The offer you see is the offer you get — the APR does not change after you apply, and there are no hidden fees revealed later.
What to expect if you struggle
Sometimes life gets in the way of a repayment plan. If you're going through hardship, contact us before a payment is missed. Depending on your situation, we may be able to:
- Adjust your payment date to better fit your pay cycle
- Offer a short payment deferral
- Restructure your remaining payments
- Refer you to nonprofit credit counseling if that's a better fit
We will always try to work with a borrower who reaches out. Ignoring the problem makes it harder to help.
What we don't do
To be clear about our limits:
- We do not offer payday loans, car-title loans, or open-ended lines of credit
- We do not use aggressive or deceptive collections tactics
- We do not lend to people who clearly cannot afford to repay, even for products where it would be legal
- We do not obscure fees, rates, or terms in fine print
Free financial resources
Whether you borrow from us or not, these resources can help you build a stronger financial picture:
- Consumer Financial Protection Bureau — consumer guides on borrowing, credit, and debt
- National Foundation for Credit Counseling — free and low-cost credit counseling
- MyMoney.gov — federal financial literacy resources
- AnnualCreditReport.com — free credit reports from all three major bureaus
Report a concern
If something about our lending process doesn't feel right, tell us. Email [email protected] and a member of our team will read your message personally.